When you place an order at GalaThemes.com, you are allowed to download all the source code that is unencrypted and without password. Therefore, we only refund for the following cases:
- Our themes get error on your site that we can not support the repair for you
- After receiving your installation requirement, within 48 hours of work if our support team cannot help to complete the theme installation to your site.
In this cases, please provide link to prove that our theme has error on your site.
Guidelines governing the refund policy:
- You're responsible to read and understand clearly our Template Specification (includes theme description, Magento versions compatibility, built-in features, built-in modules), Term of Usage and Refund Policy.
- All refund requests are only processed within 7 days of purchase. We don't applicable with cases after 7 days since the date of your purchase.
- Refund is equal the order total minus the discount (if any).
- Refund is not applicable on add-on services (such as theme installation, custom development works, consulting works and any order services we provide).
- Refund is not applicable on membership renewals.
- Refund would be denied in abuse cases, with abnormally high numbers of downloads within the 7 days.
- GalaThemes reverses the right to refuse refunds if any efforts of refund policy abuse are detected. It has been observed that some of the users are rampantly downloading all products and then asking for refund and again re-signup when new products are launched and then again ask for refund.
If you have questions about technical issues, we are ready to help you. Our support team works from 8AM to 17PM GMT+8 and from Monday to Saturday. We commit to respond all your assistance requests in 24 working hours.
New theme released
Magento Custom Development
Magento is the most powerful eCommerce system offering rich customization possibilities by extensions and modules.
We offer custom extension development performed by our full-time Magento experts to ensure the custom extension developed follow Magento code standard, optimized and pass our quality tests.
Magento Custom Design
Design and development a custom Magento template for your Magento store. Our designers and developers are specialists in Magento Commerce and have strong experience in Magento projects.
We provide all design in PSD files, template package and sample data. We also help you install the theme on your store if required. We start your project instantly and with highest priority.
PSD to Magento Theme Conversion
PSD to Magento Theme Conversion is a leading strength of us. We have an intelligent process and experienced staff, so you will save much time.
We easily convert a store designs in PSD format into a fully functional Magento commerce template. Quick and convenient for you to create an online store based on Magento is through "PSD to Magento Theme Conversion" service. We bring the flexibility, user friendly modules, and the extensions to improve the functionality of Magento.
Magento Site Development
We update our Magento knowledge everyday. Having an excellent knowledge on Magento design, Magento programming and server optimization, we guarantee your project get done perfectly.
We apply the philosophy of agile project management to ensure your project always performs on the right way, you'll get updates frequently, any changes of scope of project can be informed early to minimize risks, time and cost.
Magento Server Optimization
We realy provide the best service for you. Among them are optimized for Magento server is very important. Your ecommerce shop will flexibility and agility absolute. Connecting with customers, processing speed, the gentle query and sensitive to the search engine is very easy